Youth Program Leader - Birthdays, casual, Calgary Zoo, AB

  • 5 Dec 2017 7:34 AM
    Message # 5613696
    Jennifer Dick (Administrator)

    Limited Term: December 2017 – March 31, 2018

    Casual/On-Call: Weekends

    Reports to Manager, Outreach Education and receives day-to-day guidance from the Youth Program Coordinator. The Youth Program Leader is responsible for all aspects of designated birthday parties including: setting up, greeting participants, engaging participants in the program, evaluation of program and clean up. With the on-call status of this position, each staff member would be asked to give a minimum of four days availability per month (weekend days).

    Responsibilities:

    Accountable for delivering birthday parties in a fun and educational manner.

    Meets program and safety needs of customer.

    Works in contact with other education staff, animal care, catering, security, custodial, horticulture staff and building operators.

    Liaises with Youth Program Coordinator regarding program changes, delivery, supplies, group dynamics.

    Ensures that excellent customer relations are achieved and maintained.

    Promotes congenial relationships between staff and guests.

    Ensures clear communication of goals, issues and concerns between departments.

    Ensures a fun and exceptional educational experience at the Calgary Zoo with accurate presentation of information and conservation messages based on the Calgary Zoo’s mandate.

    Supports the goals, missions, and values of The Calgary Zoological Society.

    Demonstrates professionalism in day-to-day routines and interactions.

    Presents a professional image in written and verbal skills as well as appearance.

    Attends professional development opportunities as required.

    Establishes and maintains networks within the community in order to enhance current knowledge and awareness of programs and resources.

    Participates in team meetings, general staff meetings, etc. as required.

    Complies with the zoo’s health and safety program.

    Other duties as assigned.

    Qualifications:

    Valid first aid certificate (emergency or higher level).

    Possess and maintain a cleared criminal record check with a clear vulnerable sector search.

    A minimum of at least two years of post-secondary training in biology, teaching OR equivalent.

    The ability to present information about nature and nature conservation in an entertaining and educational manner.

    Excellent problem-solving and customer service skills.

    A keen interest in natural history.

    Experience working with children and adults in an educational/event setting preferred.

    A background in any of the following is an additional asset: leading tours, storytelling, leading sing-a-longs, leading games and activities, and/or presenting nature-based education programs.

    Excellent oral and written communication skills that can be demonstrated.

    Working Conditions:

    Considerable on grounds mobility and long periods of time on feet required. Some lifting of up to 50 pounds may be required as well.

    What the zoo has to offer:

    Competitive compensation.

    Discounts on food, beverage and merchandise.

    A complimentary annual pass for you and your immediate family members.

    A fun work environment and the opportunity to work in a park full of wild animals!

    If you are interested in this opportunity, please submit a cover letter and resume to Human Resources, in confidence, by December 13, 2017.

    Human Resources

    Calgary Zoo

    1300 Zoo Rd NE

    Calgary, Alberta

    T2E 7V6

    Email: hr@calgaryzoo.com

    NO PHONE INQUIRIES PLEASE. Applicants are thanked in advance and advised that only individuals selected for interviews will be contacted.


Interpretation Canada c/o Kerry Wood Nature Centre 6300 45th Ave Red Deer, AB, Canada  T4N 3M4

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